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Quick Tips On Helping People

posted Nov 22, 2011 01:03:51 by 9DARKRAI9
"Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime."

Quick tips on helping people


Tip number 1: Be kind.
People may be new to posting on forums and quite intimidated. Try to be as nice as you can to them. I've found that addressing the user by name gives a more personal feel to the help you provide.

Tip number 2: The quote above.
Avoid just giving the answer. Try to encourage the user to find the answer for themselves. This might mean pointing out the two HELP links on each page (or in my case, The Button), or it could involve explaining where the information can be found.
Exlaining how something works, or why something works the way it does, will help the user understand.

Tip number 3: Be strict.
For various reasons, this is usually the first forum in which users post. Make sure they follow and are aware of the rules.

I think that'll do for now...
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